Position Overview

As part of the Solution Management office, the Health and Safety Solutions Practice Manager, is in charge of the entire Intelex Health and Safety Management product line (including occupational health, industrial hygiene, injury and illness reporting etc)

Responsibilities and Deliverables

As Practice Manager, you will be required to:

Product Design

  • Research, analyze and develop an ongoing strategy for product direction and design
  • Formalize a Health and Safety product plan to deliver profitable solutions to market problems
  • Serve as the main business stakeholder for the Product Owners to set product requirements and designs
  • Assist in designing products up to and including design specifications
  • Articulate and prioritize personas and their problems so that appropriate products can be built
  • Monitor key dates and checkpoints in product delivery

Market Strategy

  • Understand problems within the Health and Safety Management Market, and Intelex’s unique ability to address them
  • Filter opportunities, and focus on the ones with the greatest potential for Intelex
  • Research, analyze and develop an ongoing strategy for market segments, target markets & international markets
  • Identify, track and communicate key compliance and industry best practice issues related to the product
  • Define business case, product requirements and other business requirements related to addressing key markets
  • Conduct strategic assessment of effort and total opportunity to address potential markets
  • Provide insight as to customer and market needs
  • Conduct market/competitive analysis and work with product and marketing managers to form shared views of the marketplace
  • Develop a strategy for winning against the competition

Marketing, Public Relations and Analysts

  • Create go-to-market programs aligned with the buying process
  • Assist in establish strategies and messaging to target markets
  • Assist in establishing strategies and messaging to target analysts and research firms
  • Attend and speak at Conferences and other industry events
  • In partnership with the marketing department, create and deliver thoughtful information (webinars, blogs…) to influence customers, buyers, industry specialists and research analysts

Internal Training and Knowledge Transfer

  • Work in partnership with the Learning & Development office as well as the Center of Excellence to create internal training programs
  • Document key knowledge areas and keep internal staff and customers informed
  • Contribute thought leadership to the Intelex-Exchange

Sales, Customer Services & Support

  • Ensure the organizations ability to sell and support the product
  • Support the Sales Channels with market and product expertise
  • Create collateral for buyer personas focused on the specific steps of the buying process
  • Develop tools for sales people focused on the specific steps of the selling process
  • Attend customer engagement meetings and implementation workshops to assist customers as requested

Interface with Clients and Potential Clients to Transfer Product Knowledge

  • Assist sales in product demonstrations and prospect visits where needed
  • Assist service team in transferring knowledge to clients when needed
  • Interface directly with clients and develop Focus Groups.

Organizational Alignment

  • Reports to the VP, Solutions Management


Skills & Work Traits

  • Excellent written communication and presentation skills
  • The ability to balance business needs and usability/design ideals within a fast-paced, agile software development environment
  • The ability to work well in a fast-paced environment and listen and learn from stakeholders including customers, vendors and other employees
  • Excellent judgement and problem solving skills; the ability to understand how technology can solve a user problem
  • A proven track record of delivering aggressive business objectives in a fast-paced, changing environment

Technical Competencies

  • UI design experience, including task and workflow analysis and prototyping
  • Familiarity with object oriented concepts in programming


  • At least 7 years of experience in Health and Safety Management and involved with enterprise software requirements definition and implementation


  • A Bachelor’s degree or equivalent in Computer Science, Engineering or related field from a leading university

Company Overview

With more than 1000 clients and one million users, Intelex Technologies Inc. is a global leader in Environmental, Health, Safety (EHS) and Quality management software. Since 1992 its scalable, web-based platform and applications have helped clients across all industries improve business performance, mitigate organization-wide risk, and ensure sustained compliance with internationally accepted standards (e.g. ISO 9001, ISO 14001 and OHSAS 18001) and regulatory requirements. Intelex is one of Canada’s most highly awarded and fastest-growing tech companies and has been named one of Canada’s Most Admired Corporate Culture, Best Managed Companies in Canada, one of the fastest growing companies in PROFIT Magazine, as well as one of the country’s top employers by Aon Hewitt and Best Small and Medium Employers. For more information, visit www.intelex.com

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