All about us:
We are Datamaran, a technology (SaaS) firm based in 7 countries. We’re headquartered in London, but also have presence in India, Spain, Luxembourg, the Netherlands, France and the US. Our mission is to positively impact the world by helping companies create sustainable value. We do this through our cutting-edge technology, domain expertise combined with a lot of passion and energy!
We’re a blend of different professional backgrounds and personalities: 17 nationalities with experience in technology, law, finance, ESG, and design. This mix makes Datamaran a unique and interesting workplace and a close-knit one. We often say that Datamaran is more like a family than a business, and it’s a formula that has worked for us so far!
What we are looking for:
A Customer Success Manager to nurture the relationship with our existing clients, identify ways to expand our support, and contribute to find and on-board new clients.
Your role will be essential to client retention by continuously ensuring that clients make the most of the platform, according to their needs.
That said, we’d like you to join us on the big waves of innovation.
We have one position open in North America or Europe.
When? Starting date: as soon as possible
Where? Location: North America or Europe
Be the Datamaran expert! Know Datamaran, its use cases and users inside and out. Collaborate with an experienced team and engage with our extensive, international network (corporate, NGO and academic).
Train Datamaran users
Act as relationship manager for our clients
Identify opportunities for upsell-cross sell for existing clients
Understand client needs and identify Datamaran use-cases accordingly
Contribute to identify and develop new use cases and services
Prepare client deliverables using Datamaran and additional raw datasets
Communicate ideas for product enhancements to CTO & tech team
Build proposals linking Datamaran’s features/capabilities and prospective client’s strategy
Minimum 3 years experience in at least one of the following areas:
Corporate Social Responsibility/Sustainability, including: use of reporting frameworks, strategy development, materiality assessment
Risk management, including: ERM process, risk mapping, risk categorization, risk assessment
Responsible investment / ESG analysis: portfolio assessment, company screening/analysis, strategy development
Please do not contact us if you do not have experience in any of those three areas as they are pre-requisites for our clients’ projects and use cases
High-quality project management from A to Z
Experience in working with clients
Proficiency in applications such as Excel, Powerpoint, Keynote etc.
Math and statistics
Knowledgeable in document formatting/design
Excellent written and verbal communication skills in English
Detail-oriented and highly organized
Ability to work autonomously
Affinity with technology and keen to learn the tech lingo
Strong work ethic
Results-oriented team player
Excellent relationship, communication, and problem-solving skills
Optional skills and experience:
Other languages are a plus, especially Spanish
And in return we offer:
A dynamic and international work environment based in the heart of London’s vibrant tech area
25 days of holidays excluding bank holidays
Free gym membership
Free drinks and snacks – you can help yourself
Weekly team lunch
Annual stock options
Relaxed and flexible work culture
Frequent team drinks and events
Please send your resumé and cover letter to email@example.com